Delivery Dashboard
The Delivery Dashboard gives operational visibility for delivery teams.
Use it to monitor delivery volume, status distribution, dispatch activity, and SLA health.
Dashboard Purpose
The dashboard is designed for:
- Branch managers tracking daily delivery performance.
- Dispatchers monitoring operational load.
- Admins reviewing status trends and SLA risk.
Common Metrics
The dashboard can include:
- Delivery totals.
- Status breakdown.
- Own-fleet vs external courier distribution.
- Dispatch success and failure trends.
- SLA states such as on track, at risk, and breached.
- Branch and period-based delivery trends.
SLA States
| State | Meaning |
|---|---|
| On Track | Delivery is still within the expected timeline. |
| At Risk | Delivery may breach the expected timeline if no action is taken. |
| Breached | Delivery has exceeded the expected timeline. |
How To Use Effectively
- Select the correct branch if the user has access to multiple branches.
- Set the reporting date range.
- Review summary KPIs first.
- Check status distribution to find operational bottlenecks.
- Review SLA risk and breached deliveries for follow-up.
- Use the Dispatch Monitor for action when the dashboard shows assignment problems.
Dashboard vs Financial Analytics
| Page | Best For |
|---|---|
| Delivery Dashboard | Daily operational monitoring. |
| Financial Analytics | Finance review, delivery margin, COD settlement impact, and earning cost analysis. |
Notes
- Users assigned to a branch may see branch scope applied automatically.
- Metrics depend on available permissions and data in the selected period.
- The dashboard is informational; operational changes are usually made from Deliveries or Dispatch Monitor.