Loyalty Gifts

The Loyalty Gifts module allows you to track and manage all rewards that have been redeemed by customers using their loyalty points.
This view provides insights into the status, type, and usage of redeemed rewards across different loyalty programs.

This section provides tools to:

• View redeemed or available loyalty rewards.
• Track customer reward usage and expiration dates.
• Filter gifts by program, reward type, or status.
• Monitor loyalty engagement across your customer base.

Index Page

The Loyalty Gifts Index Page displays a list of all redeemed or assigned gifts within your loyalty programs, showing key details such as Customer, Program, Reward, Type, Status, Points Spent, Valid Until, Used At, and Created At.

Filters

You can use the following filters to refine your search:

Filter	Description
Status	Filter gifts by their current status — eg. Available or Used.
Customer	Select a customer from the dropdown list.
Program	Filter gifts by the associated loyalty program.
Reward	Filter gifts by the reward (e.g., Discount, Voucher, Free Item, Tier Upgrade).
From / To	Filter gifts created within a specific date range.

Table Columns

Column	Description
Customer	The name of the customer who redeemed or received the reward.
Program	The loyalty program to which the reward belongs.
Reward	The name of the reward (e.g., Voucher Reward, Discount Reward).
Status	Indicates whether the reward is eg . Available or Used.
Type	The category of the reward — Discount, Voucher Code, Free Item, or Tier Upgrade.
Points Spent	The number of loyalty points the customer spent to redeem the reward.
Valid Until	The expiration date of the reward.
Used At	The date and time when the reward was redeemed or applied.
Created At	The date and time when the reward was initially assigned or redeemed.

Example Workflow

1. Navigate to Loyalty → Loyalty Gifts.
2. Use filters to view gifts by status, program, or reward type.
3. Review each entry to see how many points were used and when rewards expire.
4. Track customer reward activity to identify top participants.
5. Analyze redemption data for customer engagement insights.