Loyalty Rewards

The Loyalty Rewards module allows you to create and manage the rewards that customers can redeem using their accumulated loyalty points.
These rewards can be discounts, vouchers, free items, or tier upgrades — each with its own configuration and redemption rules.

This section provides tools to:

• Create and configure various types of loyalty rewards.
• Assign rewards to specific loyalty programs and tiers.
• Define reward value, redemption limits, and availability.
• Track reward performance and customer redemptions.

Index Page

The Loyalty Rewards Index Page displays all available rewards with their key details such as Icon, Name, Program, Type, Points, Redeemed Count, Customers, Status, and timestamps for creation and updates.

Filters

You can use the following filters to refine your search:

Filter	Description
Type	Filter rewards by type — e.g., Discount, Voucher, Free Item, or Tier Upgrade.
Program	Filter rewards by the loyalty program they belong to.
Tier	Filter rewards by the associated loyalty tier.
Activation	Filter rewards by activation status — Active or Inactive.
From / To	Filter rewards created within a specific date range.

Actions

Each reward record supports the following actions:

Action	Description
Edit	Opens the edit page for updating reward details.
Delete	Permanently removes the selected reward from the system.

Bulk Actions

Bulk Action	Description
Delete Selected	Deletes all selected loyalty rewards.

Create Loyalty Reward Page

The Create Loyalty Reward Page allows you to define a new loyalty reward with specific configurations based on the selected reward type.

Attributes

Attribute	Description
Name	The name of the reward.
Description	A short description of the reward.
Program	The loyalty program to which this reward belongs.
Tier	The tier eligible to redeem this reward.
Type	The reward type — Discount, Voucher, Free Item, or Tier Upgrade.
Active	Toggle to activate or deactivate the reward.

Configuration (By Reward Type)

Depending on the selected Reward Type, specific configuration options become available:

Discount Reward

Field	Description
Expires In Days	Number of days before the reward expires after being issued.
Minimum Order Total	The minimum order amount required to use the discount.
Maximum Order Total	The maximum order amount eligible for the discount.

Voucher Reward

Field	Description
Code Prefix	Prefix used when generating the voucher code.
Expires In Days	Number of days before the voucher expires.
Minimum Order Total	The minimum order amount required to redeem the voucher.
Maximum Order Total	The maximum order amount eligible for the voucher.

Free Item Reward

Field	Description
Product	Select the free product to be rewarded. The product must have an assigned SKU to appear in the list.
Quantity	The number of free items to be given when redeemed.

NOTE

Products:
To display a product in the selection list, it must have a SKU assigned.
If a product does not have a SKU, it will not appear in the product list.

Tier Upgrade Reward

Field	Description
Target Tier	Select the tier the customer will be upgraded to upon redemption.

Reward Value & Points

Field	Description
Points Cost	The number of loyalty points required to redeem the reward.

Usage & Redemption Rules

Field	Description
Maximum Redemptions Per Order	The maximum number of times the reward can be redeemed in a single order.
Usage Limit	The total number of redemptions allowed for this reward.
Per Customer Limit	The maximum number of times each customer can redeem this reward.

Conditions

Field	Description
Minimum Spend	The minimum lifetime points a customer must have to qualify for this reward.
Branches	Restrict reward availability to specific branches.
Available Days	Select the days of the week the reward is available.

Availability & Schedule

Field	Description
Start At	The date and time when the reward becomes active.
End At	The date and time when the reward expires.

Media

Field	Description
Icon	Upload an image representing the loyalty reward.

Edit Loyalty Reward Page

The Edit Loyalty Reward Page allows modifying an existing reward configuration.
It includes the same fields as the Create Page with editable parameters for program, type, and points.

Example Workflow

1. Navigate to Loyalty Rewards → Create Loyalty Reward.
2. Enter reward details and select a reward type.
3. Fill in type-specific configuration fields.
4. Set redemption limits and availability dates.
5. Upload an icon and activate the reward.
6. Click Create to save the new reward.
7. Rewards appear in the main list.