Loyalty Tiers
The Loyalty Tiers module allows you to manage tier levels within a loyalty program.
Tiers help segment customers based on their spending or engagement, offering different rewards or point multipliers for each level.
This section provides tools to:
- Create and manage multiple loyalty tiers.
- Define spending thresholds and point multipliers per tier.
- Link tiers to specific loyalty programs.
- Control activation and ordering of tiers for customers.
Index Page
The Loyalty Tiers Index Page displays all existing tiers, showing key details such as Icon, Name, Program, Minimum Spend, Multiplier, Status, and timestamps for creation and updates.
Filters
You can use the following filters to refine your search:
| Filter | Description |
|---|---|
| Program | Filter tiers by the associated loyalty program. |
| Activation | Filter tiers by activation status — Active or Inactive. |
| From / To | Filter tiers created within a specific date range. |
Actions
Each tier record supports the following actions:
| Action | Description |
|---|---|
| Edit | Opens the edit page to modify loyalty tier information. |
| Delete | Permanently removes the selected loyalty tier. |
Bulk Actions
You can perform batch operations on multiple selected records:
| Bulk Action | Description |
|---|---|
| Delete Selected | Deletes all selected loyalty tiers from the list. |
Create Loyalty Tier Page
The Create Loyalty Tier Page allows you to define a new tier within an existing loyalty program.
Attributes
| Attribute | Description |
|---|---|
| Name | The display name of the loyalty tier (e.g., Bronze, Silver, Gold). |
| Benefits | Describe the perks or privileges of the tier. |
| Active | Toggle to activate or deactivate the loyalty tier. |
Program & Rules
| Field | Description |
|---|---|
| Program | Select the loyalty program to which this tier belongs. |
| Minimum Spend | The minimum total spending required to reach this tier. |
| Multiplier | The earning rate multiplier for this tier (e.g., 1.5 = 50% more points). |
| Order | Defines the display or priority order of the tier. |
NOTE
The Multiplier determines how many points a customer earns compared to the base rate.
For example, if the base program earns 1 point per JOD 10 and the multiplier is 1.5,
this tier will earn 1.5 points per JOD 10 spent.
Media
| Field | Description |
|---|---|
| Icon | Upload an image representing the loyalty tier. |
Once all fields are completed, click Create to save the new tier.
Edit Loyalty Tier Page
The Edit Loyalty Tier Page allows updating an existing tier configuration.
It includes the same fields as the Create Page.
Example Workflow
- Navigate to Loyalty Tiers → Create Loyalty Tier.
- Select the loyalty program and define the tier’s name and spending requirements.
- Set the Multiplier to control point earnings.
- Upload an icon and activate the tier.
- Save the configuration by clicking Create.
- To modify a tier, click Edit, adjust the values, and Update.